Tag Archives: Marketing

Ask clixifix: “How can we manage our sub-contractor’s approach to aftercare?”

Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for homeowners and clients.  In this edition of Ask clixifix we’re taking a look at sub-contractor management and effectively managing the process of defect and repair handling.  A common issue we’ve experienced as both Homeowners and Principal Contractors is […]

What is Net Promoter Score (NPS) and why should you care?

How well do you know your customers?  Are they happy with the current level of customer service they’re receiving?  What metrics can you use to measure customer satisfaction?  Introducing the Net Promoter Score (NPS).  The NPS was first published in a 2003 Harvard Business Review article and is known as one of the simplest measures […]

Acorn Cardiff & clixifix®

We’re delighted to announce that Acorn Cardiff have joined the ever-growing clixifix user base!  After originally joining us via our free 30 day trial, Acorn have decided to demonstrate their commitment to Customer Care by engaging clixifix.  We look forward to working closely with them on their journey towards zero defect developments. Part of the […]

Burrington Estates and clixifix®

It is with great pleasure that we welcome Burrington Estates to the clixifix® community!  Burrington Estates is at the forefront of high quality new development in the West Country.  With an extensive track record of success in creating first-class, design-led commercial and residential schemes, and specializing in the preservation of heritage sites, Burrington’s portfolio encompasses […]

LNT Construction & clixifix® – Customer Care, simplified.

We’re delighted to welcome LNT Construction to clixifix®! The LNT Group is a fast growing group of companies owned by serial entrepreneur, Lawrence Tomlinson. Based in Yorkshire, the LNT Group encompasses businesses across a range of diverse sectors employing over 1,000 people. Despite their size, they’ve kept that friendly, family-business feel. LNT Construction adhere to […]

Customer Care lessons learned from Dale Carnegie’s “How to win friends and influence people”

Dale Carnegie’s How to win friends and influence people was first published in 1936 and has sold over 30 million copies world-wide.  80 years later, the principles outlined in his book still remain relevant, especially in today’s age of open and enhanced communication facilitated by the Digital Revolution.  We decided to revisit the publication to […]

Taggart Homes and clixifix® Customer Care, simplified software.

Taggart Homes, originally founded in 1989, has a proven track record of delivering thousands of new homes throughout the UK and Ireland since its inception.

Taggart Homes are fiercely proud of their reputation for delivering new homes in handpicked locations where exceptional quality comes as standard.

Performance Management Company Blog

Ideas on People and Performance, Team Building, Motivation and Innovation

Andreessen Horowitz

Software Is Eating the World

Customer Service Contact Number

Customer Helpline Directory

The Terrace

01709 866466 Published by Joanne Ainley