Tag Archives: Marketing

Think your Subbies won’t buy-in to using defect management software…..?

  In all honesty, this is more than likely the most common concern of anyone looking to on-board with us, or is the biggest singular barrier in the way of people wanting to take the step towards introducing a new defect management system that loops in the subbies out onsite. Our response….. you might just […]

Watkin Jones Homes and clixifix® Customer Care, simplified software.

We are thrilled that Watkin Jones Homes are implementing clixifix® Customer Care, simplified software. Watkin Jones Homes are part of one of the UK’s leading construction and development companies, building homes which are acclaimed for quality, style and innovation. Their residential property portfolio, ranging from executive and family homes to contemporary apartments, is designed to […]

Kendrick Homes and clixifix® Customer Care, simplified software.

We are thrilled that Kendrick Homes are implementing clixifix® Customer Care, simplified software. Kendrick Homes is a family run business which still has a direct descendent of William Kendrick at the helm of the organisation. Started around 1880, William Kendrick created the company that today, as then, holds a reputation for delivering a high quality […]

Proptech: digitising and disrupting

Proptech: digitising and disrupting The WeWork co-working space on London’s South Bank.   By Rich McEachran Highlights Proptech is revolutionising the way property is built, rented and sold Virtual reality and augmented reality applications help developers and estate agents deliver a quicker and more convenient service Issues can also be ironed out at the earliest stage, […]

Choosing the right software vendor for you…

So your business has decided to upgrade its software systems… With so many options out in the marketplace, how can you be sure you’re making the right decision for your business?  At clixifix® this is something we’re quite familiar with so we thought we’d share some suggestions to help in your decision making process.   […]

Ask clixifix®: “Our Customer Care is very good, but how can I make it outstanding?”

Outstanding customer service in the construction industry creates what we call Brand Advocates; customers who are willing to refer your business to friends, family and colleagues.   Generating new business via word of mouth referrals has been proven to deliver increased profitability across the board.  But how can you take your good customer service and transform it […]

Are your Customer Care team members using the best tools for the job?

In the Digital Age, where people’s opinions reach far and wide, consumers are far more empowered than ever before.  A bad experience can be posted, screenshotted, tweeted, and shared to an enormous audience with the press of a few buttons.  How is a Customer Care team expected to provide positive experience and exceptional levels of […]

Ask clixifix: “How can we manage our sub-contractor’s approach to aftercare?”

Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for homeowners and clients.  In this edition of Ask clixifix we’re taking a look at sub-contractor management and effectively managing the process of defect and repair handling.  A common issue we’ve experienced as both Homeowners and Principal Contractors is […]

What is Net Promoter Score (NPS) and why should you care?

How well do you know your customers?  Are they happy with the current level of customer service they’re receiving?  What metrics can you use to measure customer satisfaction?  Introducing the Net Promoter Score (NPS).  The NPS was first published in a 2003 Harvard Business Review article and is known as one of the simplest measures […]

Acorn Cardiff & clixifix®

We’re delighted to announce that Acorn Cardiff have joined the ever-growing clixifix user base!  After originally joining us via our free 30 day trial, Acorn have decided to demonstrate their commitment to Customer Care by engaging clixifix.  We look forward to working closely with them on their journey towards zero defect developments. Part of the […]

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