Tag Archives: Maintenance repair and operations

CLIXIFIX® SHORTLISTED FOR 2 AWARDS!!

The team at clixfix® are extremely proud to announce that we have been shortlisted for the Building Innovation Awards and the London Construction Awards. Ever since the Farmer Review’s call for the building industry to “modernise or die” there has been much talk about the need to change the way the construction industry plans, designs […]

IZAKI GROUP IMPLEMENT CLIXIFIX, AWARD WINNING DEFECT MANAGEMENT SOFTWARE.

clixifix® are delighted to announce that IGI UK have successfully implemented our award winning aftercare and defect management resolution software. With over 60 years of experience and a record of achievement in real estate, IGI is well-positioned for success in its endeavours, developing commercial, residential, hotel and office projects in Israel and abroad. IGI has built a strong […]

“If you take care of the little things, the big things look after themselves.” – Emily Dickinson

A recent study Watermark Consulting (2015) investigated the cumulative total stock returns for two model portfolios comprised of the Top 10 (“Leaders”) and Bottom 10 (“Laggards”) publicly traded companies in Forrester Research’s annual Customer Experience (CX) Index rankings and what they found was; the CX leaders outperformed S&P 500 companies by 35 points over 8 […]

Ask clixifix: Managing Customer Expectations

Hello and welcome to our very first edition of ‘Ask clixifix’.  Ask clixifix will be a monthly article where we take an in-depth look into a specific query related to customer care in the building and construction industry.  This week we concentrate on the residential sector and explore an issue that we frequently discuss with […]

Oakford Homes powered by clixifix® customer care, simplified software – Case Study.

Oakford Homes are a highly dedicated team of property professionals, with a combined industry experience of over 100 years. Their long-term commitment, together with their uncompromising build quality, attention to detail and exemplary customer service, is what sets them apart from other house-builders. They are proud of their homes and passionate about creating something special. They build exclusive homes of […]

clixifix® Customer Care, shortlisted for the Innovation of the Year at the 2016 Builder & Engineer Awards.

clixifix®, Customer Care, simplified software is knocking on the door of scooping a national award after being shortlisted for the Innovation of the Year at the 2016 Builder & Engineer Awards. Now in its 13th year, the Builder & Engineer Awards has been established as one of the ‘must go’ events on the construction professional’s calendar. […]

RGB GROUP Customer Care powered by clixifix® customer care, simplified software.

”We have now been using clixifix®  as our Customer Care programme for the past 6 months. The programme has dramatically changed the way we manage our customer care procedures. Prior to clixifix®  we had a designated customer care manager who handled all defects / faults via telephone, these were then relayed to Sub-Contractors via the […]

You should never be ‘too busy’ for better software.

Decision-making dilemmas for purchasing software seem similar to those for many of life’s milestones. Should we buy this house now or wait for a better one and improved interest rates? Should we have the children now or wait until we’re more settled with less debt? Should we go on holiday this half term or wait […]

London Square Customer Care powered by clixifix® Customer Care, simplified.

”We decided as a team to use this system after looking at various options, we had a demonstration and the system looked very up to date and user friendly, after having the free trial it confirmed what we thought and we decided to go live with it. It captures all our needs in one place […]

Pocket and clixifix® Customer Care, simplified case study.

The ethos of transparency surrounding your aftercare and sales journey at Pocket for your new home owners is very refreshing, did clixifix help to facilitate this ethos with your stakeholders? Pocket provides affordable homes for ‘city makers’, in other words those who don’t earn a huge salary but contribute a huge amount socially, economically and […]

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