Tag Archives: General contractor

COURT COLLABORATION AND CLIXIFIX® CUSTOMER CARE, SIMPLIFIED SOFTWARE.

We are thrilled that Court Collaboration are implementing clixifix® Customer Care software. Court collaborates to make property projects happen. As a dynamic and experienced team with a network of trusted collaborators and investors, Court has a proven portfolio of successful developments across Greater Birmingham. Delivering high quality projects, Court works closely with international investors, politicians, […]

DENMARK & WHITE AND CLIXIFIX® CUSTOMER CARE, SIMPLIFIED SOFTWARE.

Thrilled Denmark & White are implementing clixifix® – Housebuilders & Commercial Contractors Customer Care software. Denmark & White Ltd have forged an excellent reputation within the construction industry and operates within London and the Home Counties for a wide range of public and private clients undertaking general construction projects ranging from £500,000 to £5,000,000 which […]

JACKSON & JACKSON DEVELOPMENTS & CLIXIFIX® CUSTOMER CARE, SIMPLIFIED SOFTWARE.

We are excited to announce that Jackson & Jackson Developments Ltd are implementing clixifix® – Housebuilders & Commercial Contractors Customer Care software. At Jackson & Jackson Developments Ltd, they turn development sites into places where people want to live and work. They develop, own and manage a range of residential and commercial sites across the […]

Proptech: digitising and disrupting

Proptech: digitising and disrupting The WeWork co-working space on London’s South Bank.   By Rich McEachran Highlights Proptech is revolutionising the way property is built, rented and sold Virtual reality and augmented reality applications help developers and estate agents deliver a quicker and more convenient service Issues can also be ironed out at the earliest stage, […]

Are your Customer Care team members using the best tools for the job?

In the Digital Age, where people’s opinions reach far and wide, consumers are far more empowered than ever before.  A bad experience can be posted, screenshotted, tweeted, and shared to an enormous audience with the press of a few buttons.  How is a Customer Care team expected to provide positive experience and exceptional levels of […]

Ask clixifix: “How can we manage our sub-contractor’s approach to aftercare?”

Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for homeowners and clients.  In this edition of Ask clixifix we’re taking a look at sub-contractor management and effectively managing the process of defect and repair handling.  A common issue we’ve experienced as both Homeowners and Principal Contractors is […]

“If you take care of the little things, the big things look after themselves.” – Emily Dickinson

A recent study Watermark Consulting (2015) investigated the cumulative total stock returns for two model portfolios comprised of the Top 10 (“Leaders”) and Bottom 10 (“Laggards”) publicly traded companies in Forrester Research’s annual Customer Experience (CX) Index rankings and what they found was; the CX leaders outperformed S&P 500 companies by 35 points over 8 […]

Ask clixifix: Managing Customer Expectations

Hello and welcome to our very first edition of ‘Ask clixifix’.  Ask clixifix will be a monthly article where we take an in-depth look into a specific query related to customer care in the building and construction industry.  This week we concentrate on the residential sector and explore an issue that we frequently discuss with […]

Burrington Estates and clixifix®

It is with great pleasure that we welcome Burrington Estates to the clixifix® community!  Burrington Estates is at the forefront of high quality new development in the West Country.  With an extensive track record of success in creating first-class, design-led commercial and residential schemes, and specializing in the preservation of heritage sites, Burrington’s portfolio encompasses […]

clixifix® Customer Care, shortlisted for the Innovation of the Year at the 2016 Builder & Engineer Awards.

clixifix®, Customer Care, simplified software is knocking on the door of scooping a national award after being shortlisted for the Innovation of the Year at the 2016 Builder & Engineer Awards. Now in its 13th year, the Builder & Engineer Awards has been established as one of the ‘must go’ events on the construction professional’s calendar. […]

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