Tag Archives: Defects and repairs


The team at clixfix® are extremely proud to announce that we have been shortlisted for the Building Innovation Awards and the London Construction Awards. Ever since the Farmer Review’s call for the building industry to “modernise or die” there has been much talk about the need to change the way the construction industry plans, designs […]

“If you take care of the little things, the big things look after themselves.” – Emily Dickinson

A recent study Watermark Consulting (2015) investigated the cumulative total stock returns for two model portfolios comprised of the Top 10 (“Leaders”) and Bottom 10 (“Laggards”) publicly traded companies in Forrester Research’s annual Customer Experience (CX) Index rankings and what they found was; the CX leaders outperformed S&P 500 companies by 35 points over 8 […]


How has clixifix® changed the way your team manage your Customer Care procedures at Hadden Construction? clixifix® has helped us change the way we manage our Maintenance Department, by reducing a lot of time processing and inputting defects received, as well as assisting us in showing a more professional approach to dealing with Maintenance with […]

You should never be ‘too busy’ for better software.

Decision-making dilemmas for purchasing software seem similar to those for many of life’s milestones. Should we buy this house now or wait for a better one and improved interest rates? Should we have the children now or wait until we’re more settled with less debt? Should we go on holiday this half term or wait […]

Gentoo Tolent Customer Care powered by clixifix® customer care, simplified software – Case Study.

How has clixifix® changed the way your team manage your Customer Care procedures at Gentoo Tolent? We are still a fairly new users of clixifix, but already we are seeing the benefits of managing defects through this system and what this is giving us in terms of efficiency, ease of use, live time operation and […]

clixifix® Housing Associations (the clients) feedback.

clixifix® defect and repair resolution software was developed to take the headache out of Customer Care for housebuilders by putting all reported defects and repairs in a single place, enabling their team (as the Principal Contractors) and their Registered Provider (Housing Association) Partners to manage them together from one secure shared application. For many Housebuilders […]

Gus Robinson Developments clixifix® Testimonial

We wanted to improve our customer care approach at Gus Robinsons, but we were concerned about the costs of Construction Software ..when we were introduced to clixifix, the cost was not the biggest consideration. Gus Robinson Developments has built a reputation of delivering projects of exceptional quality and value for money by ensuring we keep […]

RENAKER BUILD LIMITED clixifix® Testimonial.

After delivering a high volume of completions we were working very hard to keep on top of our Customer Care at Renaker …so when we were introduced to clixifix it really struck a chord with my team and I. Once James demonstrated the features and benefits of the product for us we knew it would […]

Partner Construction clixifix® Testimonial.

  I’ve worked in the Development and Construction industry for over 25 years and in that time I’ve held senior management positions for a number of construction/development companies including the role of owner/manager. So it’s fair to say I’ve been around the block, more than once. In my time I’ve seen many changes and improvements […]

Pocket and clixifix® Customer Care, simplified case study.

The ethos of transparency surrounding your aftercare and sales journey at Pocket for your new home owners is very refreshing, did clixifix help to facilitate this ethos with your stakeholders? Pocket provides affordable homes for ‘city makers’, in other words those who don’t earn a huge salary but contribute a huge amount socially, economically and […]

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