Tag Archives: Crisis Management

Think your Subbies won’t buy-in to using defect management software…..?

  In all honesty, this is more than likely the most common concern of anyone looking to on-board with us, or is the biggest singular barrier in the way of people wanting to take the step towards introducing a new defect management system that loops in the subbies out onsite. Our response….. you might just […]

”I’m not interested…”

More than likely the first thing that springs to mind if we were to ask you if you wanted to look at any new product, it’s usually my first response….. It’s a common thing for us to hear and understandably there are many reasons these may be some of the first words we hear from […]

Watkin Jones Homes and clixifix® Customer Care, simplified software.

We are thrilled that Watkin Jones Homes are implementing clixifix® Customer Care, simplified software. Watkin Jones Homes are part of one of the UK’s leading construction and development companies, building homes which are acclaimed for quality, style and innovation. Their residential property portfolio, ranging from executive and family homes to contemporary apartments, is designed to […]

Seddon Homes and clixifix® Customer Care, simplified software.

We are thrilled that Seddon Homes are implementing clixifix® Customer Care, simplified software. Seddon Homes builds high quality properties in the North West including Greater Manchester, Cheshire and Lancashire; and can also be found in Staffordshire and West Yorkshire. clixifix® is an intuitive defect and repair resolution application that will deliver lower costs and high […]

Urban Splash and clixifix® Customer Care, simplified software.

We are thrilled that Urban Splash are implementing clixifix® Customer Care, simplified software. Award winning regeneration company Urban Splash is the country’s leading regeneration company. It delivers true mixed use schemes including residential property of all tenures, commercial office, retail and a hotel. Founded in 1993 by Tom Bloxham MBE and Jonathan Falkingham, the company […]

Proptech: digitising and disrupting

Proptech: digitising and disrupting The WeWork co-working space on London’s South Bank.   By Rich McEachran Highlights Proptech is revolutionising the way property is built, rented and sold Virtual reality and augmented reality applications help developers and estate agents deliver a quicker and more convenient service Issues can also be ironed out at the earliest stage, […]

What is Net Promoter Score (NPS) and why should you care?

How well do you know your customers?  Are they happy with the current level of customer service they’re receiving?  What metrics can you use to measure customer satisfaction?  Introducing the Net Promoter Score (NPS).  The NPS was first published in a 2003 Harvard Business Review article and is known as one of the simplest measures […]

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