Tag Archives: Commercial Contractors

HADDEN CONSTRUCTION CUSTOMER CARE POWERED BY CLIXIFIX® CUSTOMER CARE, SIMPLIFIED SOFTWARE.

How has clixifix® changed the way your team manage your Customer Care procedures at Hadden Construction? clixifix® has helped us change the way we manage our Maintenance Department, by reducing a lot of time processing and inputting defects received, as well as assisting us in showing a more professional approach to dealing with Maintenance with […]

Gentoo Tolent Customer Care powered by clixifix® customer care, simplified software – Case Study.

How has clixifix® changed the way your team manage your Customer Care procedures at Gentoo Tolent? We are still a fairly new users of clixifix, but already we are seeing the benefits of managing defects through this system and what this is giving us in terms of efficiency, ease of use, live time operation and […]

London Square Customer Care powered by clixifix® Customer Care, simplified.

”We decided as a team to use this system after looking at various options, we had a demonstration and the system looked very up to date and user friendly, after having the free trial it confirmed what we thought and we decided to go live with it. It captures all our needs in one place […]

clixifix® Housing Associations (the clients) feedback.

clixifix® defect and repair resolution software was developed to take the headache out of Customer Care for housebuilders by putting all reported defects and repairs in a single place, enabling their team (as the Principal Contractors) and their Registered Provider (Housing Association) Partners to manage them together from one secure shared application. For many Housebuilders […]

Pocket and clixifix® Customer Care, simplified case study.

The ethos of transparency surrounding your aftercare and sales journey at Pocket for your new home owners is very refreshing, did clixifix help to facilitate this ethos with your stakeholders? Pocket provides affordable homes for ‘city makers’, in other words those who don’t earn a huge salary but contribute a huge amount socially, economically and […]

3 simple steps to a better relationship with your new homeowners.

For any house builder, it’s fundamental to the success of your business to keep your new homeowners happy. In very simplistic terms your customers are the only reason that your Construction business exists.

clixifix®, Customer Care, shortlisted for the Best IT System or APP at the Housing Excellence Awards 2015.

clixifix®, Customer Care, simplified is knocking on the door of scooping a national award after being shortlisted for the Best IT System or APP at the Housing Excellence Awards 2015. The Housing Excellence Awards highlights and rewards those who are leading the way in the social housing sector. The event has grown from strength to […]

The Construction Industry – Is it all just Customer service?

Contrary to popular belief, the construction Industry is not all about the bricks and mortar, its all about the Customer Service. Its a fact, and the sooner you come to terms with this, the better off you and your construction business will be. In very simplistic terms your customers are the only reason that your […]

What can Principal Contractors do to improve performance on defects and repairs?

In my last post, I explored some areas where both principal contractors and their registered provider partners could possibly learn from each other if they embraced the ethos of partnering. In this post I will look at some practical quick wins for Principal contractors when managing the defect warranty period for new homes in partnership […]

Showhouse Magazine Supply Chain interview. June 2014.

GEORGE SELL meets the co-founder and managing director of clixifix, a customer care management application powered by a desire to offer better service to both house builder and home-owner. James Farrell, co-founder and managing director of clixifix, began his career as a sales executive in the housing industry when he came to the UK from […]

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