Tag Archives: Business

Customer Care lessons learned from Dale Carnegie’s “How to win friends and influence people”

Dale Carnegie’s How to win friends and influence people was first published in 1936 and has sold over 30 million copies world-wide.  80 years later, the principles outlined in his book still remain relevant, especially in today’s age of open and enhanced communication facilitated by the Digital Revolution.  We decided to revisit the publication to […]

New appointments at clixifix® Customer Care, Simplified software.

Spennymoor-based clixifix® a digital solutions developer for the building and construction industry, is pleased to announce the appointment of two new Account managers with immediate effect. Joining clixifix® as Customer Account Managers are Nadine Dack and Gillian Hilton. Nadine joins clixifix from Santander where she excelled in her role as Customer Service Advisor. Bringing over […]

clixifix® shortlisted in the category of Best App/ Online Tool at the 2017 Housing Excellence Awards.

clixifix® Customer Care, simplified software is knocking on the door of scooping a national award after being shortlisted for the MOST INNOVATIVE HOUSING APP / ONLINE TOOL at the The Housing Excellence Awards 2017. Widely recognised as the ‘industry event’ of the year, The Housing Excellence Awards is one of the largest awards dinners in the UK housing […]

Taggart Homes and clixifix® Customer Care, simplified software.

Taggart Homes, originally founded in 1989, has a proven track record of delivering thousands of new homes throughout the UK and Ireland since its inception.

Taggart Homes are fiercely proud of their reputation for delivering new homes in handpicked locations where exceptional quality comes as standard.

Oakford Homes powered by clixifix® customer care, simplified software – Case Study.

Oakford Homes are a highly dedicated team of property professionals, with a combined industry experience of over 100 years. Their long-term commitment, together with their uncompromising build quality, attention to detail and exemplary customer service, is what sets them apart from other house-builders. They are proud of their homes and passionate about creating something special. They build exclusive homes of […]

Managing your Customer Care Approach: Spreadsheets vs The Cloud

If you’re reading this, there’s a good chance that you or someone you know works in Customer Care in the Building and Construction industries.  If that’s the case, it’s almost certain that Excel spreadsheets are a large part of their or your daily routine.  Is this the best strategy though?  We investigate the benefits of […]

RGB GROUP Customer Care powered by clixifix® customer care, simplified software.

”We have now been using clixifix®  as our Customer Care programme for the past 6 months. The programme has dramatically changed the way we manage our customer care procedures. Prior to clixifix®  we had a designated customer care manager who handled all defects / faults via telephone, these were then relayed to Sub-Contractors via the […]

You should never be ‘too busy’ for better software.

Decision-making dilemmas for purchasing software seem similar to those for many of life’s milestones. Should we buy this house now or wait for a better one and improved interest rates? Should we have the children now or wait until we’re more settled with less debt? Should we go on holiday this half term or wait […]

Cameron Homes Customer Care powered by clixifix® Customer Care, simplified software.

1. How has clixifix changed the way your  team manage your Customer Care procedures at Cameron Homes? clixifix has drastically changed the way Cameron Homes manage the customer care procedures, beforehand everything was monitored by paper and the ‘old fashioned way’ but now we have clixifix it allows people to be confident in technology. We […]

3 simple steps to a better relationship with your new homeowners.

For any house builder, it’s fundamental to the success of your business to keep your new homeowners happy. In very simplistic terms your customers are the only reason that your Construction business exists.

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