Paper usage in business is becoming a significant issue in today’s climate of Environmental Sustainability.  Research shows that a typical business needs somewhere around 130 filing cabinets in order to store its documents, which take up almost 6000m2 of office space on average.  A single tree produces 80,500 sheets of paper. Our data shows that […]

Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for homeowners and clients.  In this edition of Ask clixifix we’re taking a look at sub-contractor management and effectively managing the process of defect and repair handling.  A common issue we’ve experienced as both Homeowners and Principal Contractors is […]

A recent study Watermark Consulting (2015) investigated the cumulative total stock returns for two model portfolios comprised of the Top 10 (“Leaders”) and Bottom 10 (“Laggards”) publicly traded companies in Forrester Research’s annual Customer Experience (CX) Index rankings and what they found was; the CX leaders outperformed S&P 500 companies by 35 points over 8 […]

How well do you know your customers?  Are they happy with the current level of customer service they’re receiving?  What metrics can you use to measure customer satisfaction?  Introducing the Net Promoter Score (NPS).  The NPS was first published in a 2003 Harvard Business Review article and is known as one of the simplest measures […]

We’re delighted to announce that Acorn Cardiff have joined the ever-growing clixifix user base!  After originally joining us via our free 30 day trial, Acorn have decided to demonstrate their commitment to Customer Care by engaging clixifix.  We look forward to working closely with them on their journey towards zero defect developments. Part of the […]

Hello and welcome to our very first edition of ‘Ask clixifix’.  Ask clixifix will be a monthly article where we take an in-depth look into a specific query related to customer care in the building and construction industry.  This week we concentrate on the residential sector and explore an issue that we frequently discuss with […]

It is with great pleasure that we welcome Burrington Estates to the clixifix® community!  Burrington Estates is at the forefront of high quality new development in the West Country.  With an extensive track record of success in creating first-class, design-led commercial and residential schemes, and specializing in the preservation of heritage sites, Burrington’s portfolio encompasses […]

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