Category Sub-Contractors Repairs and Defects

New appointments at clixifix® Customer Care, Simplified software.

Spennymoor-based clixifix® a digital solutions developer for the building and construction industry, is pleased to announce the appointment of a new Ruby developer with immediate effect. Christopher Onyedinma joints the clixifix® team as a full stack developer. With a background in ROR (ruby on rails) application framework and Ruby language, joining clixifix® was an opportunity […]

POCKET LIVING AND CLIXIFIX® CUSTOMER CARE, SIMPLIFIED SOFTWARE.

What was the problem you were experiencing prior to implementing clixifix? From past experience, the main issue was a lack of communications in one central system. I now have all of the info in one place, any communications between ourselves and the resident is immediately in one place for reference. How much more efficient would […]

Riva Homes and clixifix® Customer Care, simplified software.

We’re delighted to announce that Riva Homes will be using clixifix® Customer Care software to manage the customer care process of their new homes. Their commitment to providing the highest level of customer care is demonstrated by their adoption of clixifix®, providing a clear communication portal for their team, clients and sub-contractors. Riva Homes are […]

“If you take care of the little things, the big things look after themselves.” – Emily Dickinson

A recent study Watermark Consulting (2015) investigated the cumulative total stock returns for two model portfolios comprised of the Top 10 (“Leaders”) and Bottom 10 (“Laggards”) publicly traded companies in Forrester Research’s annual Customer Experience (CX) Index rankings and what they found was; the CX leaders outperformed S&P 500 companies by 35 points over 8 […]

Ask clixifix: Managing Customer Expectations

Hello and welcome to our very first edition of ‘Ask clixifix’.  Ask clixifix will be a monthly article where we take an in-depth look into a specific query related to customer care in the building and construction industry.  This week we concentrate on the residential sector and explore an issue that we frequently discuss with […]

LNT Construction & clixifix® – Customer Care, simplified.

We’re delighted to welcome LNT Construction to clixifix®! The LNT Group is a fast growing group of companies owned by serial entrepreneur, Lawrence Tomlinson. Based in Yorkshire, the LNT Group encompasses businesses across a range of diverse sectors employing over 1,000 people. Despite their size, they’ve kept that friendly, family-business feel. LNT Construction adhere to […]

Customer Care lessons learned from Dale Carnegie’s “How to win friends and influence people”

Dale Carnegie’s How to win friends and influence people was first published in 1936 and has sold over 30 million copies world-wide.  80 years later, the principles outlined in his book still remain relevant, especially in today’s age of open and enhanced communication facilitated by the Digital Revolution.  We decided to revisit the publication to […]

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