Category Innovation

New appointments at clixifix® Customer Care, Simplified software.

Spennymoor-based clixifix® a digital solutions developer for the building and construction industry, is pleased to announce the appointment of a new Ruby developer with immediate effect. Christopher Onyedinma joints the clixifix® team as a full stack developer. With a background in ROR (ruby on rails) application framework and Ruby language, joining clixifix® was an opportunity […]

POCKET LIVING AND CLIXIFIX® CUSTOMER CARE, SIMPLIFIED SOFTWARE.

What was the problem you were experiencing prior to implementing clixifix? From past experience, the main issue was a lack of communications in one central system. I now have all of the info in one place, any communications between ourselves and the resident is immediately in one place for reference. How much more efficient would […]

Riva Homes and clixifix® Customer Care, simplified software.

We’re delighted to announce that Riva Homes will be using clixifix® Customer Care software to manage the customer care process of their new homes. Their commitment to providing the highest level of customer care is demonstrated by their adoption of clixifix®, providing a clear communication portal for their team, clients and sub-contractors. Riva Homes are […]

Choosing the right software vendor for you…

So your business has decided to upgrade its software systems… With so many options out in the marketplace, how can you be sure you’re making the right decision for your business?  At clixifix® this is something we’re quite familiar with so we thought we’d share some suggestions to help in your decision making process.   […]

Are your Customer Care team members using the best tools for the job?

In the Digital Age, where people’s opinions reach far and wide, consumers are far more empowered than ever before.  A bad experience can be posted, screenshotted, tweeted, and shared to an enormous audience with the press of a few buttons.  How is a Customer Care team expected to provide positive experience and exceptional levels of […]

Ask clixifix: “How can we manage our sub-contractor’s approach to aftercare?”

Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for homeowners and clients.  In this edition of Ask clixifix we’re taking a look at sub-contractor management and effectively managing the process of defect and repair handling.  A common issue we’ve experienced as both Homeowners and Principal Contractors is […]

Ask clixifix: Managing Customer Expectations

Hello and welcome to our very first edition of ‘Ask clixifix’.  Ask clixifix will be a monthly article where we take an in-depth look into a specific query related to customer care in the building and construction industry.  This week we concentrate on the residential sector and explore an issue that we frequently discuss with […]

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