Category Housing Associations

Choosing the right software vendor for you…

So your business has decided to upgrade its software systems… With so many options out in the marketplace, how can you be sure you’re making the right decision for your business?  At clixifix® this is something we’re quite familiar with so we thought we’d share some suggestions to help in your decision making process.   […]

Ask clixifix®: “Our Customer Care is very good, but how can I make it outstanding?”

Outstanding customer service in the construction industry creates what we call Brand Advocates; customers who are willing to refer your business to friends, family and colleagues.   Generating new business via word of mouth referrals has been proven to deliver increased profitability across the board.  But how can you take your good customer service and transform it […]

Are your Customer Care team members using the best tools for the job?

In the Digital Age, where people’s opinions reach far and wide, consumers are far more empowered than ever before.  A bad experience can be posted, screenshotted, tweeted, and shared to an enormous audience with the press of a few buttons.  How is a Customer Care team expected to provide positive experience and exceptional levels of […]

Ask clixifix: “How can we manage our sub-contractor’s approach to aftercare?”

Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for homeowners and clients.  In this edition of Ask clixifix we’re taking a look at sub-contractor management and effectively managing the process of defect and repair handling.  A common issue we’ve experienced as both Homeowners and Principal Contractors is […]

“If you take care of the little things, the big things look after themselves.” – Emily Dickinson

A recent study Watermark Consulting (2015) investigated the cumulative total stock returns for two model portfolios comprised of the Top 10 (“Leaders”) and Bottom 10 (“Laggards”) publicly traded companies in Forrester Research’s annual Customer Experience (CX) Index rankings and what they found was; the CX leaders outperformed S&P 500 companies by 35 points over 8 […]

What is Net Promoter Score (NPS) and why should you care?

How well do you know your customers?  Are they happy with the current level of customer service they’re receiving?  What metrics can you use to measure customer satisfaction?  Introducing the Net Promoter Score (NPS).  The NPS was first published in a 2003 Harvard Business Review article and is known as one of the simplest measures […]

Burrington Estates and clixifix®

It is with great pleasure that we welcome Burrington Estates to the clixifix® community!  Burrington Estates is at the forefront of high quality new development in the West Country.  With an extensive track record of success in creating first-class, design-led commercial and residential schemes, and specializing in the preservation of heritage sites, Burrington’s portfolio encompasses […]

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