Author Archives: James Farrell-clixifix
As a trusted provider of business-critical information here at clixifix® customer care software, I would like to share an update on our business continuity plans.
These plans are to ensure that our services aren’t impacted by the current Coronavirus outbreak. We have processes in place to manage any potential disruption, including contingencies for our team, workplaces, technology and support.
The team at clixfix® are extremely proud to announce that we have been shortlisted for the Building Innovation Awards and the London Construction Awards. Ever since the Farmer Review’s call for the building industry to “modernise or die” there has been much talk about the need to change the way the construction industry plans, designs […]
clixifix® are delighted to announce that IGI UK have successfully implemented our award winning aftercare and defect management resolution software. With over 60 years of experience and a record of achievement in real estate, IGI is well-positioned for success in its endeavours, developing commercial, residential, hotel and office projects in Israel and abroad. IGI has built a strong […]
Putting yourself in the shoes of your customers and walking their journey may seem like an obvious thing for businesses to do, but how many actually do it? Leading companies understand the value of a holistic approach to service and experience, not just in the product or service it provides, but how it is provided. […]
That old chestnut! Whether it be an Excel spreadsheet, pen and paper or emails and calls, the UK construction sector is notoriously resistant to change. In order to keep up with competitors, it is more important than ever to ensure you are using up-to-date systems. We are in an era of uncertainty, with Brexit at […]
Almost every company worldwide claims to care about their customers, but how do you know if they genuinely do or not? Further to this, how do you convey your customer care philosophy to your customers and potential customers? A crucial element of your customer journey is the aftercare process with which you offer – after […]