Daily Archives: July 12, 2017

What is Net Promoter Score (NPS) and why should you care?

How well do you know your customers?  Are they happy with the current level of customer service they’re receiving?  What metrics can you use to measure customer satisfaction?  Introducing the Net Promoter Score (NPS).  The NPS was first published in a 2003 Harvard Business Review article and is known as one of the simplest measures […]

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