igloo are the UK’s leading responsible real estate business working with investors, communities, local authorities and landowners who want to make the world better one place at a time. igloo believes in doing well by doing good. They fund, deliver and animate great Places. Great for People and for the Planet. The igloo footprint® approach protects the things we all value most – People, Place and Planet.
How has clixifix changed the way your team manage your Customer Care procedures at igloo Regen?
clixifix has been an invaluable tool for me and my team, it’s a great way to log issues and keep track of defects. We have started to use clixifix on all of our housing developments as it is so user friendly.
What were you using to manage the communication and process prior to clixifix?
Previously we communicated via phone and email and I logged the issues manually on an Excel document.
Were there any particular issues with this approach?
Things were missed, the system relied heavily on my updating the sheet and communication between all parties was difficult.
What are your favourite features with clixifix?
It’s so easy to use – and everything is in one place.
Would you recommend clixifix and why?
I would absolutely recommend clixifix – it’s a great way to oversee any defects reporting procedure and is good value for money
Anything else you would like to add?
I truly believe that clixifix has saved time and money, reporting defects previously was a full time job! Now I have time to do what I need to, but still have to capability to oversee any issues reported.
Rachel Hopwell – Centre Manager
igloo, for People, Place and Planet
07917 351 325
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