After delivering a high volume of completions we were working very hard to keep on top of our Customer Care at Renaker
…so when we were introduced to clixifix it really struck a chord with my team and I. Once James demonstrated the features and benefits of the product for us we knew it would be the perfect fit for Renaker.
clixifix has enabled our team to concentrate on dealing with our reported defects within our agreed respond and repair timescales. Excel spreadsheets don’t provide this data. clixifix has given our Customer Care team the tools to manage their work much more effectively than they would have otherwise been able to do using our previous approach.
Fast set up and powerful reporting
After exploring the system with James, I was very impressed at the speed that everything clicked into place and was set up and ready to go.
We were concerned about our Historical data but the team at clixifix handled all of this for us from the outset.
clixifix was the catalyst to improve our Customer Care at Renaker
Before we used clixifix there were a lot of internal meetings regarding Customer Care and usually involved lots of brainstorming on how we could improve our systems and processes.
clixifix has enabled us to concentrate on our performance and identify trends and recurring issues with our specification or sub-Contractors. Our Customer Care meetings are much more pro-active since we started with clixifix.
Great understanding of our business and Customer care.
The clixifix team is extremely knowledgeable and brings wealth of experience to their product. James knows from experience the challenges that our team face on a daily basis dealing with new homeowners and sub-contractors.
It’s obvious that the system has been developed by a team who has a great understanding of Customer Care in our industry.
I would definitely recommend it to other residential developers and house builders.
RENAKER BUILD LIMITED
NQ Building, 47 Bengal Street, Ancoats, Manchester, M4 6BB