Before the demo of clixifix I was unsure as to what to expect. I have some experience with overly complex software…
…and I have to say that I was pleasantly surprised. The software is very easy to understand and it’s developed specifically for Customer Care. It has simplified our approach here with little or no training required for our team and contractors. clixifix has a sound understanding of our business: what we’re trying to achieve with aftercare, where we’re going with customer satisfaction. So when it came to commissioning some specific features for our clixifix account, they were best placed to do that.
Prior to clixifix we had little way of measuring our Customer Care performance….
With the clixifix reports feature we can analyse our KPI data instantly, create bespoke illustrative reports and circulate them to decision makers in our organisation. We want full accountability and ownership for customer care at Argent from land, build, sales and through to aftercare. This drives the message home, focuses everybody on customer care and in turn leads to improvement.
Nothing to install, no capital costs…
This was a key element in our decision making when evaluating the product. clixifix is web-based, so we had no software to download or install, once we decided to push the button on our plan, we were up and running in a matter of days.
I would recommend clixifix…
We enjoy working with the clixifix team and I would recommend them without hesitation because of their ability to listen and to work closely alongside you to tailor solutions to meet your needs. I know if I need any help or advice their speed of response to any queries is excellent. It’s obvious from the start that the team behind clixifix understands what’s required when working in Customer care.
Senior Customer Care Manager
Argent (Property Development) Services LLP
4 Stable Street