So your business has decided to upgrade its software systems… With so many options out in the marketplace, how can you be sure you’re making the right decision for your business?  At clixifix® this is something we’re quite familiar with so we thought we’d share some suggestions to help in your decision making process.   […]

Outstanding customer service in the construction industry creates what we call Brand Advocates; customers who are willing to refer your business to friends, family and colleagues.   Generating new business via word of mouth referrals has been proven to deliver increased profitability across the board.  But how can you take your good customer service and transform it […]

In the Digital Age, where people’s opinions reach far and wide, consumers are far more empowered than ever before.  A bad experience can be posted, screenshotted, tweeted, and shared to an enormous audience with the press of a few buttons.  How is a Customer Care team expected to provide positive experience and exceptional levels of […]

Paper usage in business is becoming a significant issue in today’s climate of Environmental Sustainability.  Research shows that a typical business needs somewhere around 130 filing cabinets in order to store its documents, which take up almost 6000m2 of office space on average.  A single tree produces 80,500 sheets of paper. Our data shows that […]

Nomination of incorrect trades or sub-contractors by team members can cause confusion, delays, and ultimately frustration for homeowners and clients.  In this edition of Ask clixifix we’re taking a look at sub-contractor management and effectively managing the process of defect and repair handling.  A common issue we’ve experienced as both Homeowners and Principal Contractors is […]

A recent study Watermark Consulting (2015) investigated the cumulative total stock returns for two model portfolios comprised of the Top 10 (“Leaders”) and Bottom 10 (“Laggards”) publicly traded companies in Forrester Research’s annual Customer Experience (CX) Index rankings and what they found was; the CX leaders outperformed S&P 500 companies by 35 points over 8 […]

How well do you know your customers?  Are they happy with the current level of customer service they’re receiving?  What metrics can you use to measure customer satisfaction?  Introducing the Net Promoter Score (NPS).  The NPS was first published in a 2003 Harvard Business Review article and is known as one of the simplest measures […]

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