That old chestnut! Whether it be an Excel spreadsheet, pen and paper or emails and calls, the UK construction sector is notoriously resistant to change. In order to keep up with competitors, it is more important than ever to ensure you are using up-to-date systems. We are in an era of uncertainty, with Brexit at […]

Almost every company worldwide claims to care about their customers, but how do you know if they genuinely do or not? Further to this, how do you convey your customer care philosophy to your customers and potential customers? A crucial element of your customer journey is the aftercare process with which you offer – after […]

Upon reading the latest edition of Showhouse Magazine, I was struck by one article in particular; ‘Under Pressure, by Simon Graham’. The article details social housing and the failures to uphold adequate standards of customer care. The findings of both the Green Paper & The Hackitt Report last summer highlighted the failings of housing associations […]

It’s a very exciting time at clixifix® HQ, having now been shortlisted for two awards in such a short period. clixifix® is one of 4 finalists in the category; Best Use of Digital Devices & Software. It’s an incredible honour being shortlisted for the UK Digital Experience Awards (UKDXA), with many leaders in digital technology […]

clixifix® Customer Care, simplified software is very proud to announce that we have been shortlisted for the Prolific North Tech Awards 2019. clixifix® is one of 8 finalists in the category for SaaS Company of the Year and is extremely honoured to have made it to the shortlist for such a prestigious award. A panel […]

A COMPANY revolutionising the way the housebuilding and construction industry handles customer aftercare, has set up its new HQ in Sunderland. Specialists in the housing and construction sector; clixifix® has developed a holistic web-based defect and repair platform enabling the whole construction delivery team to collaborate on snagging, reported defects, customer queries and aftercare conversations. […]

We are far more connected to the outside world than ever before. With expectations at an all time high, it’s more important than ever to invest in this area of your organisation. Your aftercare team is arguably the most important element of your company; usually the only point of contact for homeowners/tenants following handover. They […]

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